Customer Relationship Management

He, who knows a great deal about the customer, should use this potential and better adapt to the customer’s specific needs. Therefore, optimise the information about your customers and improve the performance capability of your customer relationship management with our process and IT-supported consulting solutions.

Optimization of the Customer Relationship Management

Customer loyalty with help of Virtuoso Solutions

Ideal customer relationship management is becoming increasingly important for companies. Because true customer orientation is indispensable today.

This requires ideal orientation of the company towards the customer. Only if you know your customer well and know what he needs can you realize this knowledge in the ideal exploitation of the customer potential.

The knowledge about the customer is generated in the framework of customer relationship management (CRM) based on customer data and interaction. The company gains the 360°-view of the customer if all interaction channels from sales, marketing and service are integrated.

SAP CRM offers versatile module components to optimize customer relationships. Virtuoso Solutions supports you in the analysis, planning and optimization of sales, marketing and service processes and their realization in systems. Use our longstanding know-how and let our broad CRM topic competences convince you.

  • Sales management
  • Optimized campaign management
  • Analytical CRM
  • Customer success measurement

If you already have SAP CRM and want to update it, we also offer support for upgrading to CRM 7.0.